Why pergola quotes break
And what a bioclimatic pergola dealer can do about it
A made-to-order pergola is specified three times before it is built: in the customer's words, in the dealer's price grid and in the factory drawing. Slow quotes, endless requotes and late drawings look like three problems. This paper argues they are one, and shows how to fix it.
Eight pages, one argument
Written inside D&Z Solutions, a working bioclimatic pergola dealership in Slovenia and Croatia. The problems in it are the ones we quote around every week.
- 01
Where the hours go: the fifteen calculations between an enquiry and a price, and why moving one input runs half of them again
- 02
The half that isn't in the price list: post thresholds, colour lead times, wall fixings and freight breaks that live in one person's head
- 03
The requote: why a 200 mm change costs as much as the first quote, and what dealers quietly do about it
- 04
Low-resolution enquiries and the drawing gap: the two places a sale leaks before and after the order
- 05
One model, two outputs: how a single parametric definition sells the pergola and draws it
- 06
Ten questions for any configurator: what to demand before putting your name on its numbers
- 07
A ten-question self-audit: run it on your last thirty enquiries in an afternoon, no software needed